Frequently Asked Questions
Everything you need to know about your HBO Shop experience.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, generally ranging from 10-21 business days.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in original, unworn condition with tags attached. Please note that certain personalized or final sale items are non-returnable.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products sold on HBO Shop authentic?
Yes, all merchandise sold on the HBO Shop is officially licensed and guaranteed to be authentic, high-quality products representing your favorite shows and characters.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and import duties are calculated at checkout based on the destination and the weight of your order.